Solutions
After-sales and resident management
Connect residents with management after move-in.
ValueResident requests are received, assigned and answered with a full trail.
The challenge
After handover, residents need one clear touchpoint to send requests and receive information from management.
User roles
- Resident
- Customer
- Management board
- Support center
SouthTelecom; Zalo/SMS.
Process
- 1
Resident submits a request
Via the Mobile App and Residence.
- 2
Log & route
Requests are logged through Living and routed to SouthTelecom.
- 3
Notify
Information is sent via Zalo/SMS.
Live software See the workflow
See the workflow
on the interface.
Try it with sample data.
Intake, assignment, handling and resident notifications in a single flow.
See Resident Management features →Resident requests · Sample residential complexFrom the resident app, hotline and front desk into one handling flow
Sample dataReceived1
Assigned1
In progress1
Completed1
Let us design the journey that fits your business.
Share your business problem and current systems. The Pico team will help you define the right direction for the conversation.