Eight questions.
Before you choose a vendor.
What a business should clarify when evaluating a system it will run for years, and where to find Pico's answers.
Eight evaluation questions
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01Real deploymentsWhich products does each customer use, and at what scale?
Four deployment stories: Nam Long (full ecosystem), Sơn Kim Land (CRMCRM: Customer, contract & receivables management + Phoebus), Phú Mỹ Hưng (Leasing, Township), Newtecons (CPMSCPMS: Building operations management, Face ID reception).
A list of products by customer, plus reference calls when the customer agrees.
02Group-level capabilityCan it manage multiple companies and projects, with separate data permissions?
Role-based permissions (Admin, agency, customer); PMSPMS: Staff performance & KPI evaluation by group, company and department structure; O2OO2O: Online project showcase & inventory channel for customers by township, project and zone.
A permissions demo on your own organization model.
03ProductsWhich standard features are built in, which are configured and which are customized?
Features of each product, classified as Built-in · Configured · Customized.
A matrix mapping your requirements to standard features.
04Architecture & integrationCan it be deployed standalone or in phases? How does data move between systems?
Two-way SAP sync; Phoebus and PosApp running at Sơn Kim Land and Nam Long; phased deployment alongside the legacy system.
A data flow diagram based on your current systems.
05OperationsWhat are the processes for support, maintenance, upgrades and incident handling?
The operations and support phase, plus change and upgrade processes.
Proposed service levels, support channels and incident handling process.
06TeamWho is responsible for business consulting, deployment and long-term support?
Four key contact roles in deployment.
Named people for each role in the proposal.
07ResultsAre any deployment results, testimonials or reference customers published?
The real transformation journeys of Nam Long, Sơn Kim Land, Phú Mỹ Hưng and Newtecons; performance figures are published only with customer consent.
Results and testimonials the customer has approved for sharing.
08Cost & dataHow is pricing calculated, who owns the data, and how is data handed over when the engagement ends?
Two models: annual system subscription or custom development. The data belongs to the developer; Pico does not use it for any other commercial purpose.
A financial proposal broken down by component, and draft data terms.
Ready for the evaluation session?
Send your priority questions. Pico will prepare the demo, documents and the right contacts.